Welcome to our Frequently Asked Questions Section

PACKING.      ORGANIZING.       CLEANING.
GENERAL FAQs
Which areas in the home do you service?
​We will tackle anything from your children’s playroom to your kitchen pantry. Almost all areas of your home are covered. 
 
​Will you work with me or just do it all for me?
It’s entirely up to you. If you don’t want to touch a thing, you don’t have to. But, if you or anyone else wants to help, it’ll get the job done faster, and in the end, save you money.
How do I get started?
Simply give us a call or BOOK ONLINE and tell us what needs to be addressed, what rooms/areas you’d like serviced, and any other details you’d like to include. We will then get back with you and set up a time for an initial meeting.
Will my sessions be private & confidential?
​ABSOLUTELY! All meetings, conversations, and questions are kept private and confidential. All of our employees sign Privacy & Confidentiality Agreements before they can work for clients.
 
Are you bonded and insured?
YES! We are bonded and carry a general liability insurance policy everywhere we go, for every single project, not matter how big or small. We've never had to file a claim and and we perform a risk analysis on each project before it begins so we can identify any potential issues, adjust the project accordingly and implement countermeasures when necessary. But unlike independent workers, VIP Services' insurance includes the most important insurance...workers compensation.  
 
​What payments are accepted? 
We  accept Cash, PayPal, Visa, Master Card, American Express, Discover & checks made payable to VIP.
 
How do I pay for services?
Payments are due the day of your scheduled service, unless otherwise agreed upon. 
Should I leave a tip?
We always encourage you to show your appreciation to your service providers if you’re happy with their work. It’s never a requirement, but a gratuity is a powerful way to say thanks. Even a personal note from you, simply saying “thanks for making my day” means a great deal.
PACKING FAQs
This section coming soon!
ORGANIZING FAQs
​What is a Professional Organizer?
A Professional Organizer is someone that helps you to overcome clutter and disorganization to make your life less stressful and your time more efficient.
​Why hire a Professional Organizer?
A Professional Organizer not only helps you organize your mess, but they also create easy-to-follow systems to help keep it that way. They are there to help you through the entire process or to get down and dirty and do everything themselves. They are there to sit, sort, clean, file, de-clutter, and de-stress to help make your home a better place to live.
What are the benefits of getting organized?
​EVERYTHING! You will find yourself having more time and less stress. You will know where everything is located which saves time and huge headaches. It will make your life easier and more efficient. Your environment plays a huge part on your emotional well-being, attitude, outlook, and even blood pressure levels.  It makes life so much simpler when your environment is organized. We love to help our clients live happy and efficient lives.
What takes place after initial contact?
After a client contacts us about their needs, we will schedule an onsite assessment, as-is, to see the client's home first hand.  Then we will discuss what problems a client has with their spaces and what they would like to see changed. Next, we develop a customized plan of action to help prioritize where to start the organizing project when a client's home has multiple areas of clutter. The project is then scheduled in accordance with the client's availability, budget and desired project deadline. 
 
How long will my organizing project take to complete?
This depends on:
  • The amount of clutter.​
  • Client's availability for scheduling appointments.​
  • The number of boxes to sort and organize (papers require more time & detailed attention).​
  • How well you are able to work with us and make decisions on items.​
  • Client's willingness to do suggested homework after we leave.​
  • The amount of interruptions you have during the project (phone, email, texting, visitors, kids, etc.).
PERSONAL ASSISTANT FAQs
This section coming soon!
 
CLEANING FAQs
What makes VIP Services different compared to other cleaning companies?
VIP Services is unique in that we offer a personalized VIP experience combined with the professionalism and protection of a larger organization. Our cleaners work alone in your home or in teams of 2-3.  We get to know you and your home so we can deliver excelent service again and again. But unlike smaller independent cleaning businesses, we handle all the training, payroll withholding taxes and workers compensation.  We offer the best of both worlds, personal yet professional.
How will you gain access to my home or office to clean?
You can choose one of these three options to allow us into your home:
1.Provide us with a house key that we keep at our office. Your key will be kept safe and secure in our key safe and coded for security. Keys can be left at our office anytime during normal business hours.
2. If it’s not possible to leave a key with us, you can always be present when we arrive to let us in. If you need to leave while we are cleaning we can lock up on the way out.  
3. If neither of the above is possible, just give us a call and we can work with you to make alternate arrangements.
How do you keep my keys safe?
We understand that you don’t want your house keys in the wrong hands, which is why we’ve set up a secure system to ensure your keys never lose their way.  Keys are coded as soon as they enter the office and they are stored in a locked box that only VIP Services management can access. When your cleaning day is scheduled, your coded key is matched with your cleaner. Upon returning to the office, your cleaner returns all keys to management, who then places them back into the secured storage box.  Join the 80% of our clients who entrust their keys with us.  It's makes for a smooth cleaning experience and you'll never have to wait for us to arrive.
Are my cleaners trained and supervised?
Absolutely! Every cleaner attends extensive classroom training before they ever step foot into your home. We train our cleaners how to deliver a thorough and spotlessVIP cleaning. After classroom training each new trainee works with a seasoned trainer until they have mastered the VIP Cleaning techniques and standards. Only after a formal review with their trainer and management will we bestow them with the title of VIP Cleaner.
Will I always have the same cleaner?
We will always try to send the same cleaner to your home for each visit. Sometimes that’s not always possible due to illness, vacations or days off. But don’t worry! If your regular cleaner is out, we will send another amazing cleaner who has gone through extensive training. You can rest assured your home will be consistently cleaned, each and every time.
What if something breaks while cleaning?
We know that cleaning your home requires our workersto dust, polish or scrub virtually everything in order to get the clean we’re known for. We also know that sometimes accidents happen. So if any damage or loss does occur, just notify our office within 48 hours of the cleaning date, and we’ll do our best to make it right. 
What is your cancellation policy?
If you ever need to cancel or skip a cleaning day, please notify us within 48 hours of your scheduled cleaning. This will give us time to reassign your cleaners.  They love to clean, you know. If VIP Services receives less than two business days’ notice, or can’t access your home, it may be necessary for us to charge up to the full price of your cleaning.
What if my scheduled clenaing falls on a holiday?
If your cleaning falls on a holiday observed by VIP Services, we will contact you prior to your cleaning and reschedule your cleaning for day that suits you.
How do I give feedbackon my cleaning?
Because cleaning is a very personalized and subjective service, we highly encourage our customers to give us feedback so we continually customize your service. You may submit this feedback online using our Client Satisfaction Survey.
Can't find the answer to your question? Give us a call, we'd be happy to answer any questions you have.
11-13-2016

© 2020 by VIP Enterprises, LLC